Archive for customer reviews

PuddleDucks – Quality by Design

When we started PuddleDucks seven years ago, we scouted around for the best kids waterproof gear from Scandanavia.  We were determined to find waterproofs that would really work and would last. After looking at a number of manufacturers we selected Abeko from Sweden as our supplier of choice.  We liked the look and quality of their gear and were impressed that the children’s clothes were designed specifically for the needs of children.  Abeko’s 60 years of experience in manufacturing rainwear was also reasssuring for our new business as quality was key right for us from the start.  There were cheaper options out there but they simply didn’t compare.  We decided to spend a couple more Euro and go for gear that ‘Does what it says on the tin!’ Looking back, we definitely made the right choice!  And it seems that our customers certainly agree with us.  Over the years we have constantly heard how delighted our customers are with the quality and durability of our gear.  Many customers can’t believe that their first set of waterproofs are still going strong years later having been passed down from one sibling to another!  Here are just some of the comments we’ve recieved from customers about the Abeko waterproofs.

The superb quality of the Abeko gear is not created by accident. Abeko have been manufacturing quality waterproofs in Sweden for over 60 years. They use the very best materials, the best manufacturing processes and carry our rigerous testing on the gear.

The tests are carried our on all the products before they are approved.  New materials, seams, tape systems, welds and construction methods all have to be passed by Abeko Labs to prove their worth. They don’t go easy on the clothing! They scratch it, stretch it, wash it, measure it and cut it before the gear can pass the tests.  They test all their products and ideas. Everything has to be passed by Abeko Labs. Have a look at the photos below of just two of these tests.

So by buying Abeko at PuddleDucks you can be sure that you are buying the best quality waterproofs in the world.

Abeko Button Testing Machine

Abeko Watertightness Testing Machine

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Your Feedback – Customer Reviews, June 2011

We are always very appreciative of the customer reviews we receive on our website telling us what you think of our products and service.  If you’d like to give us feedback,  please enter them directly on our home page or send them to us at

Here are some reviews we received during June 2011.

Great customer service, great quality products.

Emily D., Dublin

The extra tough rainwear continues to be fantastic solution for the kid that does everything. Comfortable, light, zipped and 2 yrs on nearly as good as the day it arrived. So we bought another set and they are better still! Only downside is that there are not dungarees for the older versions.. As for service, despatched same day as described and with a personal touch, love it.

Sorcha, Cork

My son loved his new raincoat and they were very excited that it was raining the morning the package arrived so they could wear them to school. Hopefully they won’t get too much use this summer though!

Lorna, Co. Carlow

My daughter loves this raincoat, bright and colourful, comfortable to wear, pink!, it ticks all the boxes – thank you 🙂

Lorna,  Co. Carlow

I have bought fleeces and waterproof gear for our kids from PuddleDucks for the past 2 years now and we are delighted with them. The fleeces are very good quality and they are fun clothes too … our son really loves the one with the tractor noise. The service from the PuddleDucks team is extremely efficient and we always received our order (in Ireland) the very next day. I have recommended PuddleDucks to other members of our family as well and I will always buy their products with great pleasure knowing we get great quality and service from an Irish based website.

Adriana, Co. Meath

Best money that I’ve spent. Have wasted money on cheaper products in the past that didn’t last or didn’t work. The puddleducks are the beesknees, the kids are happy out and so am I.

Emma D., Co. Wexford

Our customer reviews are powered by LouderVoice

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A Winner and some new Gifts

Firstly, congrats to Jean Long from Dublin, the winner of a €50 PuddleDucks voucher in the draw made among all the customers who entered reviews on the website in June and July. Well done Jean! Your €50 voucher is on its way. We’ll have another draw for any new reviews entered from now up to the end of September. You can enter your own review here.Girls 2 square

Secondly, we have added a new category on the website for ready made gifts we call “Gifts to Go”. You can purchase a selection of PuddleDucks gear, lovingly wrapped with a lovely card included and sent to a lucky child of your choice. Easy peasy!

Check out our Gifts to Go here.

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Jumping in Muddy Puddles

We’re loving the reviews that customers have entered on the PuddleDucks website. Here’s one of the latest from Sandy in  Co. Offaly:

Your waterproofs are fantastic! We recently got to try out the dungarees and leggings on a very sunny but showery day. After 3 hours of splashing around in muddy puddles (a la Peppa Pig), I finally persuaded my puddle ducks to part with their new gear. I was very impressed with how lightweight and comfortable they were. And the best bit – you can just pop them in the washing machine after. My only regret is that I didn’t have them last summer!

 Thanks again to Sandy and seeing as Peppa Pig was mentioned, here’s a short clip of Peppa and George having fun jumping in the muddy puddles. In this snippet please substitute the word “PuddleDucks” for boots!

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Reviews on the Go from LouderVoice

As you may know, we have recenttly introduced customer reviews on the PuddleDucks shopping site, powered by LouderVoice. It is proving to be very successful and we are very grateful to have recived some great feedback from our customers on our products and service. As well as appearing on the PuddleDucks webiste, the reviews are stored and displayed on the LouderVoice review site at

It is a simple installation to add the LouderVoice widget to the site and it adds greatly to the customer experience. It has the potential to increase sales conversions as potential customers get guideance on their new purchases.

Now the folks at LouderVoice have introduced a new way to create and display their reviews by delivering a new application for Google Android driven mobile devices.

Android is the mobile platform created by Google and is about to be launched on a number up upcoming phones from well known and less well known manufacturers. The HTC Magic should be the first Android phone that will be launched on the Irish market.


The new application allows users to access and write reviews on their Android device as well as using GPS and location based services to access reviews targeted for where they are at any particular time. As well as the countless reviews entered on the the LouderVoice website, the application will also show reviews from ourselves,  BubbleBrothersRoomex and Klipsch.

You can find the free application as “LouderVoice Reviews” in the Lifestyle section of the Android Market.

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Customer Reviews – Winner of May Draw

During April, we introduced a new facility for customers to enter reviews on the PuddleDucks website and we have been delighted with the response since. The review technology was introduced in association with LouderVoice.

The reviews appear on the home page and on the product pages. We feel that the reviews allow customers to help each other find the right product for their needs.

Here’s how the reviews now look on the home page:


We arranged a draw among the customers who submitted a review up to the end of May. The draw was made today by our son, Jake and the winner is Brenda McColgan from Co. Dublin. Well done Brenda – you are the winner of a €50 PuddleDucks Voucher.

We will have another draw among new reviews submitted between now and at the end of July. To enter your review please click here. We’d love to hear your feedback on our products and service.

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