Posts Tagged customer reviews

More PuddleDucks In Action Photos

We always love to receive photos of our gear in action being happily worn by kids in the the great outdoors. Here’s two gorgeous photos we’ve received recently.

The first is from from customer, Janice McKeller. Janice says ” I ordered this set for my grandson some weeks ago and it was given as a Christmas present, it is brilliant! It exceeds all expectations, it was given a real test at Culzean Country Park yesterday. I thought that you would like to see the photos”. Thanks Janice – the photos are fab.

[The waterproof set being worn by Janice’s grandson is the Squiggles Set]

Squiggles 2

The second photo is a snowy one of gorgeous little George McKenna on the slopes in France, snug and warm in his PuddleDucks gear. And mum Emer’s feedback on the fleece-lined set … “One word: awesome”. Adding “We’re so proud to show off our wee miracle boy in your wonderful clobber! Worth noting too is that under the suit are the Puddleducks long thermals which keep him completely toasty whilst rolling around in the snow (he’s not a walker yet but the kid can really roll!!).” Thanks so much Emer (and George!) – we love the photo and thanks so much for your feedback.

blue fleece-lined image

Needless to say we’d love to see your own photos of your PuddleDuck-ers in action. Please send them to us at

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PuddleDucks – Quality by Design

When we started PuddleDucks seven years ago, we scouted around for the best kids waterproof gear from Scandanavia.  We were determined to find waterproofs that would really work and would last. After looking at a number of manufacturers we selected Abeko from Sweden as our supplier of choice.  We liked the look and quality of their gear and were impressed that the children’s clothes were designed specifically for the needs of children.  Abeko’s 60 years of experience in manufacturing rainwear was also reasssuring for our new business as quality was key right for us from the start.  There were cheaper options out there but they simply didn’t compare.  We decided to spend a couple more Euro and go for gear that ‘Does what it says on the tin!’ Looking back, we definitely made the right choice!  And it seems that our customers certainly agree with us.  Over the years we have constantly heard how delighted our customers are with the quality and durability of our gear.  Many customers can’t believe that their first set of waterproofs are still going strong years later having been passed down from one sibling to another!  Here are just some of the comments we’ve recieved from customers about the Abeko waterproofs.

The superb quality of the Abeko gear is not created by accident. Abeko have been manufacturing quality waterproofs in Sweden for over 60 years. They use the very best materials, the best manufacturing processes and carry our rigerous testing on the gear.

The tests are carried our on all the products before they are approved.  New materials, seams, tape systems, welds and construction methods all have to be passed by Abeko Labs to prove their worth. They don’t go easy on the clothing! They scratch it, stretch it, wash it, measure it and cut it before the gear can pass the tests.  They test all their products and ideas. Everything has to be passed by Abeko Labs. Have a look at the photos below of just two of these tests.

So by buying Abeko at PuddleDucks you can be sure that you are buying the best quality waterproofs in the world.

Abeko Button Testing Machine

Abeko Watertightness Testing Machine

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PuddleDuckers Out and About … On the Beach

The latest installment of our customer photo series, “PuddleDuckers Out and About” comes from Michelle Johnson featuring her two year old son Hugh having great fun on the beach in his new PuddleDucks wetsuit. The photo was taken on Inch Beach, Co. Kerry. 

Thanks Michelle for the lovely photos. We hope Hugh will have loads more opportunities to have fun in his wetsuit.

If you’d like your children to be featured in the next “PuddleDuckers Out and About” please email us at

We’d love to hear from you.

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Looking back at 2009

I’ve been meaning to do a bit of a look back at last year for some time but haven’t found the time until now. So before it’s too late here goes …

2009 was another good year for PuddleDucks. We are surviving the recession, we won an award, added reviews to the site and much more. Rather than write a long wordy post about all the good things that happened in 2009, here’s some photos and images of our high points of last year.

1. Irish Internet Association Best Online Trader Award

Winning the IIA Award was such a big deal for us. It added credibility and trustworthyness to the site which helped in increasing sales. It was especially sweet because the award was voted on by the public

2. Adding LouderVoice Reviews to the site

Adding customer reviews - powered by LouderVoice - to the website was a major step forward for our business. It built on our word of mouth referrals and allowed customers to share their feedback in a user friendly and easily accessable way.

3. Suzanne’s interview on The Business on RTE Radio

Suzanne's interview with John Murray on The Business on RTE Radio 1 on November 14th brought loads of visibility, increased interest in our products and sales. It demonstrated the great value to a small business of a high profile media appearance

4. Our Facebook Fan page

Of all the social media platforms we are involved in, the most impotant to us is now the Facebook Fan Page. During 2009 it went from a small beginning to now having over 500 fans. It is a great platform to engage with our community of customers and "fans".

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Win a Voucher or Two in Our Prize Draws

We have two prize draws for PuddleDucks vouchers on the go at the moment:

1. Facebook Fan Page Draw

We’re running another prize draw among our Facebook fans at the end of June. One lucky member will win a €50 PuddleDucks voucher. All you need to do is to sign up as a fan of our page. You can do so here. The PuddleDucks Facebook page features news, special offers and new product information.

Pepper the Puppy says "G'wan enter the Draw"

Pepper the Puppy says "G'wan enter the Draw"

2. Customer Review Draw

If you’d like to add a customer review on the PuddleDucks products or service, you will be entered into a draw for a €50 PuddleDucks gift voucher. The draw will be made on August 1st.

You can enter a review here. You will need to log in first.

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Reviews on the Go from LouderVoice

As you may know, we have recenttly introduced customer reviews on the PuddleDucks shopping site, powered by LouderVoice. It is proving to be very successful and we are very grateful to have recived some great feedback from our customers on our products and service. As well as appearing on the PuddleDucks webiste, the reviews are stored and displayed on the LouderVoice review site at

It is a simple installation to add the LouderVoice widget to the site and it adds greatly to the customer experience. It has the potential to increase sales conversions as potential customers get guideance on their new purchases.

Now the folks at LouderVoice have introduced a new way to create and display their reviews by delivering a new application for Google Android driven mobile devices.

Android is the mobile platform created by Google and is about to be launched on a number up upcoming phones from well known and less well known manufacturers. The HTC Magic should be the first Android phone that will be launched on the Irish market.


The new application allows users to access and write reviews on their Android device as well as using GPS and location based services to access reviews targeted for where they are at any particular time. As well as the countless reviews entered on the the LouderVoice website, the application will also show reviews from ourselves,  BubbleBrothersRoomex and Klipsch.

You can find the free application as “LouderVoice Reviews” in the Lifestyle section of the Android Market.

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Customer Reviews – Winner of May Draw

During April, we introduced a new facility for customers to enter reviews on the PuddleDucks website and we have been delighted with the response since. The review technology was introduced in association with LouderVoice.

The reviews appear on the home page and on the product pages. We feel that the reviews allow customers to help each other find the right product for their needs.

Here’s how the reviews now look on the home page:


We arranged a draw among the customers who submitted a review up to the end of May. The draw was made today by our son, Jake and the winner is Brenda McColgan from Co. Dublin. Well done Brenda – you are the winner of a €50 PuddleDucks Voucher.

We will have another draw among new reviews submitted between now and at the end of July. To enter your review please click here. We’d love to hear your feedback on our products and service.

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PuddleDuckers Out and About 8

The latest in the series of customer stories we call “PuddleDuckers Out and About” comes from Roseanne Smith from Dublin. I love this photo of Roseanne’s two kids skipping happily to school wearing their PuddleDucks gear.


Over to you Roseanne …

Living near Dublin City we normally cycle everyday finding it the only mode of transport that allows the time needed to argue the boys up, dressed, fed and ready to go. Myself and my husband have been taking the boys on the bike since they could support themselves sitting.

When I first read about PuddleDucks gear in the Irish Times 4 or 5 years ago, I was delighted especially when I discovered the hi-vis gear the nippers are sporting here, hi-vis being essential on the bicycle during those long winter months. The other thing I like is that the gear is more than roomy enough to fit plenty of warm clothes underneath. Sadly we even need this feature here in Ireland in May!

Two other features I like are the elasticated over the shoulder straps because they allow plenty of room for growth. While I enjoy watching my children grow and  develop sometimes my wallet groans at the prospect of purchasing a whole new selection of trousers or shoes! The other features on the coats which I love is the loop to hang the coats up and also the label with the space to write the child’s name. A must-have for school! You would be amazed at the number of coats that I have had to take a needle and thread to add on a loop and a nametag.

Thanks a lot Roseanne for allowing us to post your photo and story.

If any other parents would like to tell us their experiences of their children wearing our gear please contact us at

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PuddleDuckers Out and About 5

Today’s episode of “PuddleDuckers Out and About” comes from Eylene Greaney from Limerick who sent us the great photo below along with the following recommendation:

The PuddleDucks gear have given my children such freedom in our mucky garden, at the woods and even in the March snowfall. They are such a great material, to be both windproof and breathable is such a bonus. These are the best purchase you could make for an active outdoor child. No more excuses to sit indoors. These days Puddles really are  for splashing in.


Photo shows Ronan in red, Sean in navy and Eimear in pink.

Thanks Eylene for allowing us to publish your photo and your review.

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PuddleDucks Customers Given a Louder Voice

We often receive great emails from customers regarding both our products and service, some of which appear on our customer testimonials page. 

To make it even easier for customers to get an idea about our products we have today introduced a new Product Review form to our website, similar to that seen on sites such as Amazon.  This allows a customer to rate a product and comment on it. These reviews will then be viewable throughout the site and we hope they will help other customers in making their own choice from the PuddleDucks range.


The customer review technology has been added in partnership with LouderVoice – the leading online reviws website. The reviews entered on the PuddleDucks website will also automatically appear on the LouderVoice site and their mobile phone applications. This should enable us to spread the PuddleDucks story to even more new visitors.


If you’d like to enter a review – please visit the PuddleDucks site, log in as a registered user and visit the product page and enter your review. Many thanks. 

The Press Release of today’s announcement is below:

PuddleDucks, Ireland’s leading online retailer of children’s and adults outdoor clothing, today announces the integration of customer review technology on its online shopping website at, in alliance with LouderVoice.

Customers can now read product reviews by previous purchasers and can also submit their own. These reviews appear on each product page along with highlights on the home page of the PuddleDucks website. Reviews empower customers to help each other find the right product for their needs. Recent surveys have shown that over a third of respondents rated peer opinions such as recommendations and reviews as the most useful aspect of an Internet-shopping site.

In addition to appearing on the PuddleDucks shopping site, the reviews are aggregated to the LouderVoice reviews website and its mobile phone applications. This doesn’t just make PuddleDucks more visible to search engines, it also enables a widely distributed conversation about its products.

Aedan Ryan, co-founder of says “We are very excited about partnering with LouderVoice to add customer reviews to our site. Since launching in 2005, a large percentage of our new customers come from word of mouth referrals and we feel that we can build on this through having reviews available online.”

Conor O’Neill, CEO of LouderVoice says “PuddleDucks exemplifies how Irish businesses should be engaging online. Their use of technology to grow their customer base and get closer to them should be a template for anyone selling online. Our customer reviews system is a critical part of an increasing number of successful e-commerce operations like PuddleDucks.”

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